Customer Testimonials
Bronson was very attentive listening to what we wanted in the car and what we did not want. He was able to walk us through the differences between models. Also when showing us all the models and explaining features during our test drive there no rushing the process. Bronson did a great job from start to finish. I will recommend Bronson to all our friends when they are looking for a new car
They are always very professional and services are always diner in a timely fashion
Excellent service, service writer went over items of concern…. Took care of it all.
Good service
I recently had my Subaru in for routine maintenance (PMS), and I can honestly say this was one of the best service experiences I've had!
A special shout-out to **Thomas**, who handled my appointment. From start to finish, he was extremely accommodating to my requests, very polite, professional, and genuinely helpful. He made sure everything was addressed and explained clearly, which made the entire process smooth and stress-free.
I truly appreciate his excellent customer service, attention to detail, and willingness to go the extra mile to make sure I was satisfied. It's refreshing to receive this level of ... Read More Google - Nov 11, 2026
Great team and wonderful experience
First time service for my car. Loved it...
Rebeca was very helpful and informative. When I told her I wasn’t doing the work that was recommended she didn’t push it at all which I like and makes me want to keep going back to them. It was a pleasure dealing with her
I recently leased a Subaru Outback from Pine Belt and had a great experience. Lawrence was extremely knowledgeable about all things Subaru and a genuine nice guy on top of that. He made the experience very straightforward and I was in and out way faster than I expected. Highly recommend Lawrence if you are interested in leasing or buying a Subaru!
Professional and courteous service.
Was able to go and get a car within a day ! I was on a bit of a time crunch and everyone was so incredibly helpful !! Pharnel was very knowledgeable and Anthony and Will were super helpful getting everything set up !!
Wait was exactly as told. Service exceptional. !!!!
Service top notch , Rebecca was a pleasure to deal with .
good experience and clear communications
Clean,friendly,requested service done well and quickly.I have been here before and will be here again.Thank you.
Great
Everything was done promptly I didn’t have to wait long price was fair and it was done. that’s it I can’t say anything nicer.
Prompt, professional and courteous. Able to get a quick appointment. I wait when I got to dealer
Pine Belt Subaru's service center is my favorite Subaru service center to go to. I live right in the middle of 3 Subaru dealers, I purchased a few cars at Pine Belt Subaru and even though I moved and now live further away, I find it's worth the extra trip. It's a beautiful updated facility as well. Great service people.
No gimmicks, no back and forth. Asked for what I needed in order to lease a brand new forester and they worked it out quickly. Bought my last car there as well and see no reason to ever go elsewhere.
Top notch service.
I had the pleasure of dealing with Brosnan with the purchase of my new Outback Wilderness. It was a stressful free experience because of him. He went above and beyond. I would give 10 stars if I could.
Bronson was our salesman, very friendly and easy to talk to. Worked for us to get the best deal without wasting all day. Highly recommend working with him if you can
Jake listened to my concerns and passed them on to the mechanic. Everything was done to my satisfaction and I have Jake to tank for that!!
Always a pleasure.
Kayli was very pleasant and efficient. Thank you, Kayli!
Professional, efficient and friendly service!
Whenever I bring my Subaru in for maintenance or any other issue, I never have a problem with the service center. They are always friendly, efficient, and they explain things thoroughly to me.
Excellent service
Mr. Jacob link is a very professional knowledgeable well mannered gentleman service manager. Pine Belt Subaru is blessed to have Jacob in there employment. He is outstanding young man and may the CEOs of Pine Belt Subaru recognize Jacob for his commitment ,labor , honesty, and dedication to the Subaru family. May he be blessed with advancement ,promotion ,and financial increase ,and success by Subaru, upper management and God‘s blessings for Mr. Jacob Link & Family~2020 Subaru Forrester Limited owner ~ Gerald Aaron Burns retired, elevator, electro, mechanical, technician, and inspector
Very very very courteous staff, very professional, described recommended procedures/maintenance for near future ( once budget allows) not one once of pressure to get « stuff done » , but rather gentle reminders …
Bronson was awesome. Super helpful and easy going to work with
Just leased my 3rd car from Pine Belt. Another good experience with Mike Tillis
jake was very accomodating
Geo is the best! If you have the “new car buying experience ” fear, go see Geo. He will make you feel very comfortable through the entire process. Explains everything about the car, hooks up your phone. Helps with accessories! Everything you would expect in a car buying experience - true white glove service. Even if you don’t have that new car buying experience fear- Geo pays attention to detail and what you need! Thanks for my third smooth Subaru buying experience! Thanks Geo! And thanks Pinebelt Subaru. We even got to see Alana in person!!!
Subaru service is always excellent. And the staff explained everything
Subaru in Lakewood is one of the best!
Friendly service. Kayli did a great job keeping me informed & explaining everything.
They took the car in when the appointment was scheduled, we waited 2 hours and they serviced our car and everything went great, Jacob kept us informed of the cars status
Provided explanation of necessary repairs clearly and quickly. Provided updates and estimated completion times. Happy with the service provided
Parts dept is very efficient and helpful. Always a great experience servicing our 3 vehicles at Pine belt Subaru and Mazda!
The rattle was not fixed. In fact, it's worse. I asked for the passenger side head rest to be removed. It wasn't until I left that I was told for safety reasons, you could not do that. Ok. I get that but I should have been told that from the beginning. I did not get the car washed as the rep told me if it could not be done within 15 minutes, did I want to wait. I said no, but I wasn't informed until 15 minutes later. I should have been informed sooner. I also told the rep ... Read More Google - Oct 17, 2026
Lester Glenn was highly referred to me, and it was easily one of the worst dealership experiences I’ve ever had.
It started off by an SUV being pulled to the front for us to test drive. This went smooth, and it was a shame because I genuinely did like the car.
The problem started once we sat down with the sales guy, who for lack of a better word, was a jerk, and was not the original person I had requested to see.
He gave my husband and I the runaround for almost 3 whole hours, and wouldn’t give ... Read More Google - Oct 13, 2026
Everything went smooth and everybody was there to help they came and got me when the car was done and order my part. Very thankful.
Kayli0, the service adviser was extremely welcoming and cheerful. She really made you feel welcome.she took the time to understand the issues and my concerns. She pulled up the car history and kept me abreast of the progress of the diagnostics process. She was particularly aware of my time crunch and made every effort to move the maintenance tasks along so they could meet my time deadline. They finished in record time and everything was to my satisfaction.
Long elaborate story short. A few months ago, I was told to come in when my last TPMS sensor went and it would be replaced under warranty. I made an appt, went in & figured while I was there I can get my key fob looked at as it hasn’t been working properly (battery was changed). I was charged the $125 diagnostic fee for both my car and key fobs. The TPMS sensor was not covered, the key fob can’t be fixed it needs to be replaced and that runs about $400. I still had to pay the diagnostic fees. ... Read More Google - Oct 8, 2026
Very professional, and friendly Comfortable waiting place Kayla kept me informed of the work that was being done.I won't dred having to go back for my next oil change. .
Loud shout-out to Jacob his going above and beyond my expectation of vehicle servicing
Always a friendly representative and clean waiting facilities. Very easy to make appointments and service is well explained
Rebecca was wonderful. She kept me informed every step of the way from beginning to end.
Excellent service, Rebecca in customer service explained all my vehicle needs as well as the technician. I'm very pleased and feel safe driving my car.
Kahyli was excellent advisor gave me options for repairs and set me up with Dent Wizard
We have been bringing our 2020 Outback to Pinebelt Belt Subaru for about 3 years now. This is a top notch dealer. Very professional, efficient, clean, honest and nice. Our next car will certainly be purchased from this dealer.
Thomas Patanio is the Service Writer that we usually work with. He communicates very well and gets our problems resolved quickly.He is great! We have never had a negative interaction with anyone at this dealership. Their techs are top notch. Love the video they send explaining the car’s issue and what they will do to fix all problems.
Thank you Pine ... Read More DealerRater - Sep 24, 2026
They straightened out my computer problem immediately. I give Fernando a five star review. my favorite dealership in Ocean County.
Serving ce reps were great. Took care of my concerns kept me informed on the service progress. Made sure I had a loaner car
Good fast service all personnel knew what to do. Service writer welcomed me and was efficient
Detail oriented service & everything is explained clearly on paper & in the video presentation about the service on my vehicle.
Very satisfied with the service I received. They were very thorough, and took care of my concerns. Was late to my appointment, but they were gracious and took me despite my late arrival.as always, a clean and orderly shop.
He did a great job. The purchase transaction was smooth and very informative. I hope to continue to see/talk to Geovannie for years to come
The mechanic that changed my oil did not put a new mileage sticker I still have the old one at 41,000 miles. I need a new one can you assist?
Mike Tillis at Pine Belt Subaru was AMAZING! From start to finish, Mike was incredibly helpful, patient, and friendly. I can't say enough amazing things about Mike. He actually listened to what I wanted and made finding a car easy and stress-free. No pressure at all - just honest, helpful advice and he answered every single question I had.
If you're looking for someone who is truly amazing at what he does and genuinely helpful, ask for Mike Tillis. He went above and beyond to help me find the perfect car. I highly recommend him!
Thank you again ... Read More DealerRater - Sep 8, 2026
Horrible experience today. Very sad of the outcome of the situation. My son dropped off my car and they asked him questions about the last time I was there for service to which he had no knowledge of. He just said do what was scheduled and signed for it. Unfortunately, they include things that were recommended the last time I was there for service, like changing windshield wipers. Simple things like that I do myself and injustnpjr new ones on a month ago. They take advantage of issues like that and charge STUPID money do that.(75) When I confronted them ... Read More Google - Sep 2, 2026
Jacob at Pine Belt Subaru Service Center provided excellent service. He was courteous, kept me promptly updated throughout the process, and anticipated my needs before I even had to ask. His professionalism made the experience smooth and stress-free.
I was greeted by 4 people and they got the ball rolling on my car repair. However at checkout I encountered a heavy set older man that was rude! Made me think twice about my next car being a Subaru
I had high hopes prior to my first visit, particularly due to the size of the property, what appeared to be an expansive inventory, and the proximity to our home. But my first appointment was more than a little disappointing. I had extensive messaging with the appointment team regarding one particular vehicle. I arrived on time (late afternoon) but still had to wait 20 to 25 minutes for someone to take the time to see me. It was clear from the conversations I overheard that I was not the most desirable customer,and I was sloughed off what was most obviously a ... Read More Google - Aug 28, 2026
Got a decent price on the Outback I purchased. They also matched the price quote from Carvana.
I negotiated everything by email and phone. Got an OTD price, so the whole process was just a bit over an hour from the time I walked in the door until I left.
Edit: The car came with minimal gas, when talking to the manager, he said to send him a receipt and I would get reimbursed. Also, he promised me a tube of touch up paint to take care of a few scratches made when they were removing some stickers.
3 weeks later, ... Read More Google - Aug 27, 2026
Very thorough happy they showed me a video. Tim very professional and. He told meaid really good to 60,000 miles. Gave me possible estimates for next visit ! I’m only at 54,000
Clean waiting area, polite and professional service staff. Top notch service! Couldn’t be happier.
Grateful they made everything right! Always safety first! Thank you, everyone, for your thorough efforts on my behalf.
I’ve never written a negative review, but first time for everything. I suggest you find another Subaru dealership to purchase your vehicle. Especially if you are buying pre-owned. As soon as the wire goes through, you become irrelevant and good service is no longer a priority. They will make it happen, but it won’t be on time and it will be a half ass job.
Our car was supposed to be returned to us in 24hrs and when we went to pick it up it was in worse condition than we had left it. They promised another 24 hours ... Read More Google - Aug 13, 2026
I made an appointment for my service and it was not noted since it was AI generated which I didn’t know. I had a very long wait period. Also on papers given to me even my date of purchase was incorrect. I was told a wheel alignment is recommended at 12,000 miles. Recommended and needed are two different things. So which one is it since I have not notice anything shifting and this is not my first car. I’m doing this survey to see if it really matters or just a waste of time!
Professional, accommodating. Continuously building a client base of repeat customers as well as referrals. If you are unhappy with your current service facility, or are tired of mediocrity, give Pine Belt your next service or sale.
Prices are ridiculously high for both parts and labor. If it wasn’t an emergency I would have taken it elsewhere.
Abbi restored our faith in the dealership after we had an awful experience in 2024, Very happy with our 2026 purchase experience.
Excellent, detailed and thorough service and courteous people to deal with. Answered any questions I asked
Great experience everyone was friendly definitely would buy another car from there I bought my first Subaru and I'm very happy with it
Everyone especially Anthony great and professional and knowledgeable Insurance finance and person who helped with tags awesome
OVER PRICED SERVICE!
$800+ for AC service consisting of 2 O rings and a pound of AC juice!
Local mechanic said shouldn't have cost more than $350 w/labor!
Brake light was out, quote was $85 for the bulb and to remove 2 screws to get to it. AutoZone $12 for a 2 pack and took me less than 5 minutes to swap.
Few other items as well that were so over priced I just dont have the words for!
I am so done with this place!
Next time I'm going to Circle Subaru or Lester Glenn!
I will say this though, Mr Rossi (I believe ... Read More DealerRater - Jun 20, 2026
I always have a great experience with this dealership. This is my 3rd time purchasing a car with them- staff is very attentive, courteous and listens to the needs of the customers throughout the purchasing process.
Great service department! And super knowledgeable with my car! Worth the trip to them! Service people very friendly!
Thanks to Tom Patano and the service team who were so courteous, knowledgeable, efficient in diagnosing the problem with our car and completing the work as expediently as they did. We are most appreciative.
I was told that I would get a complimentary car wash with my service. My car was not washed… I don’t appreciate being lied to. I may not return.
From the minute, I called pulled in the drive-through. The lot attendant was awesome and very attentive. My Service writer Tom kept me informed and was on top of keeping me updated unfortunately, I needed a loaner car, but they had one on site & were able to get me into a car that day! I even forgot my block for my charger in the loaner car and Belle from the rental department called me & kept it aside until I was able to get it! Great service all around!!!
The Subaru staff are very courteous and friendly and they did a great job. Thank you.
Had some warranty work done. Received a loaner car. The work was completed quickly and perfectly.
I just leased a new vehicle and had a fantastic experience. Everyone was very helpful. I would higly recommend this dealership